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Any order implies acceptance of the conditions of sale listed on this page. By validating your order, you agree not to hold us responsible for poor results in recovery (seeds or plants) after receipt.

The minimum order does not include shipping and handling costs.

Heights of plants are approximations only.

Packets are sent by registered postal priority air mail.

Packets are declared as 'gift' in order to reduce the customs fees at arrival.

Your order will be shipped directly to your address.

Orders are generally processed within 72 hours (3 working days) after receiving the order unless an unforeseen event occurs or in the event of absence.

In the event of absence we proceed to shipping as soon as coming back and in registration order.

Once processed, shipping via priority airmail takes approximately 10 to 15 days to reach most countries unless an unforeseen event occurs.

Shipping insurance is not possible; therefore, mishaps or loss during shipping is at the buyer's risk.

We cannot be held responsible for abnormal shipping delays or damages to the plants due to delays, climatic conditions, clumsy manipulation during delivery or lost packets.

In case of return to sender (us) by postal services due to incomplete or unknown address or unclaimed parcel, you agree to bear at least the costs of packing and postage and, if included, of the phytosanitary certificate.

Plants are sent in an "inconspicuous" package as a "gift"

Orders of seeds only are sent in a padded envelope.

All orders are packed as well as possible to prevent damage during shipping.

Plants are packed without soil.

Depending on plant type, the root system is packed and humidified if necessary.

Leaves are reduced in order to avoid asphyxiation of plants during shipping and to insure a faster renewal after transplantation.

Since plants are non-electronic or mechanical living things, there is absolutely no guarantee that they will (plants or seeds) grow back after receiving them, for the simple reason that it will depend on the growing conditions that are out of our control. Please read carefully this page: 'are the seeds fresh and is there any guarantee on this?' before placing your order. So, by placing your order, you accept that we can not be held responsible for poor results after receipt.

It is the sole responsibility of the purchaser to ascertain and obey all laws, which apply to the possession and cultivation of any items listed on our site. Please consult local, provincial and federal laws (including pertinent laws applied to your country) before placing an order. Le Jardin Naturel does not assume any responsibility if customs or similar agencies confiscate seeds or plants. The risk of shipping falls on the customer therefore we will not be held liable as these products are intended only for export to countries where their cultivation is not restricted.

Phytosanitary certificate
Please note that we do not add a phytosanitary certificate with the order.
If you need a phytosanitary certificate, it must be ordered during the process of your order (during the same internet session) from this page.

Important: As indicated above within this page, it is your sole responsibility to understand and obey all laws of your country. Therefore, by accepting our terms of sale, you hereby agree, if the packet is intercepted by your customs due to the lack of phytosanitary certificate, to waive any claim for reimbursement of payment of your order.

Do not hesitate to contact us for more information

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